Dispatch & Shipping Information

Notification of a Freight Shortfall Invoice

Freight Shortfall invoicesΒ may be raised by our Sales Team if the incorrect Freight may haveΒ been selected.

To ensure no additional delay to the dispatch of your Order, please pay this invoice at your earliest convenience.

If you wish to discuss the Freight Shortfall, please call us on (07) 5515 7912 and selectΒ Extension #1Β and quote your Order # to our Team.Β 

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Warehouse Dispatch Lead-times

Upon placing your order, please allowΒ 3 - 5 Business DaysΒ for processing and collection of your order from our Warehouse by the Couriers once ALL Payments are confirmed -Β if yourΒ entire order is in stock. Please allowΒ additional timeΒ if parts of your order are out-of-stock and in backorder.

Note: In-State & Interstate Deliveries can varyΒ outside of standard Courier Lead TimesΒ caused byΒ demand on logistics at certain times of year.

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Tracking Information

Note:Β UntilΒ your Order has been collected from our Warehouse by the respective Courier Company, you will not receive any specific tracking details.Β 

CouriersPlease https://www.couriersplease.com.au/tools-track

Aramex Australia https://www.aramex.com.au/tools/track/

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Awning Shipping Information

Nationwide Awning Freight - to your door!

*International Order FreightΒ (via DHL) is to be arranged by the Customer - specific preparation is required and must speak with a member of our Sales Team before booking in for collection of the order from our Warehouse.

Accessories & Other Shipping

  • Warehouse Collection - Pickup in Ormeau, QLD FREE
  • APPAREL ONLY Satchel - Shipping to your Door
  • Accessories ONLY - Shipping to your Door

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Rooftop Tent Shipping

We do not freight Rooftop Tents directly to your door, you are welcome to arrange your own freight and provide us with shipping labels etc. For this service, contact our Sales Team directly.

Delivery Process: Roof top tents are shipped to the customer’s nearest Mainfreight depot for pickup. Customers are responsible for arranging pickup or organising onward delivery.

Inspection at Pickup: Inspect packaging and contents thoroughly before accepting from the depot. If you notice visible damage, do not accept and contact us immediately.

Post-Pickup Responsibility: Bushwakka is not responsible for damage, loss, or theft after the tent is accepted from the Mainfreight depot.

Check Promptly: Inspect all parts within 7 days of pickup. Report missing or damaged parts promptly. Claims reported after 14 days may not be accepted due to difficulty determining the cause of damage.

Important Note: Delayed inspection or reporting may limit our ability to assist with claims. Verify your tent’s condition as soon as possible after pickup.Β 

Courier Companies Used by Bushwakka Adventure Gear

AWNINGS Lead Times (may vary for Rural & Regional Locations)

  • Allied ExpressΒ 8-10 Business Days

ACCESSORIES Lead Times (may vary for Rural & Regional Locations)

  • CouriersPlease 3-7 Business Days
  • Aramex Australia 3-7 Business Days
  • Australia Post 3-7 Business Days

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