Warranty Information

Bushwakka Adventure Gear Warranty Information

At Bushwakka Adventure Gear PTY LTD, we take pride in our standards, research, development, and customer experience. However, we understand that things don’t always go as planned. Below is everything you need to know about our warranty policy.

For any warranty-related inquiries, contact our Warranty Department at (07) 5515 7912, Extension #3.

Structural Warranty

  • All Bushwakka Awnings come with a 12-month manufacturing warranty covering manufacturing and material defectsΒ effective from the dispatch date.
  • Warranty does not cover incorrect use, incorrect mounting, or normal wear and tear.
  • Wind-related damage is not covered - we do not recommend opening your awnings in adverse weather conditions.

Consumer Rights

Your rights under Australian Consumer Law apply in addition to this warranty:

  • Major structural failure: Bushwakka , at our discretion, replace or refund your product.
  • Minor issues: We will work with you to find the best solution to ensure your awning remains in safe, usable condition.

Warranty Conditions

Correct mounting with load-rated brackets is required. Approved options include:

  • Supplied brackets (included with your awning)
  • Bushwakka-approved heavy-duty adjustable T-brackets
  • Brackets listed in our Fitting Advice

Bushwakka reserves the right to deny a warranty claim if the awning has not been mounted with appropriately load-rated brackets.

General Care Guidelines

To maximise the life of your awning:

  • Open zippers fully before folding the bag to prevent stress on the zippers.
  • Roll the awning tightly to minimise movement during travel - loose packaging may cause rubbing and canvas damage
  • Use Lanolin spray on brackets to help prevent surface rust
  • Apply canvas reproofer spray to maintain waterproofing
  • Check all bolts regularly, as they can loosen during travel

RTT Installation

If you choose to self-install your Roof Top Tent, please be aware that any damages arising from improper installation will not be covered under the Bushwakka warranty. We recommend that installation is conducted by a qualified professional to ensure optimal fit and safety. Bushwakka Adventure Gear PTY LTD is not liable for damages or issues resulting from self-installation.

What Our Warranty Does Not Cover

Our warranty does not apply to:

  • Improper use: Wind damage, incorrect use of storage bags, improper closure, or storing canvas incorrectly.
  • Installation issues: Use of non-Bushwakka mounting brackets, incorrect load-rated brackets, over-tightening, or unauthorised modifications.
  • Environmental and accidental damage: Mould, insect or animal interference, misuse, incorrect operation, extreme weather, accidents, or normal wear and tear.
  • Changes in legislation: Any rectification or work required due to Local, State, or Federal legislation changes occurring after the manufacture of the product.
  • Expenses associated with repairs: Accommodation, relocation, fuel, freight, lost income or rental earnings, or other costs incurred before or during the repair process.
  • Removal and reinstallation costs: The customer/claimant is responsible for all costs related to product removal, reinstallation, postage, or freight for repairs or replacements. We recommend insuring your shipment if you arrange your own freight, as Bushwakka is not liable for any loss or damage.

Warranty Claim Process

To submit a warranty claim:

  1. Call our Warranty Specialist at (07) 5515 7912, Extension #3 as soon as an issue arises.
  2. You will be assigned a Ticket # and directed on how to escalate your claim for review.
  3. Claims are processed within 14 business days, and the Warranty Specialist or Directors will provide a final decision, which is binding.

Note: If you purchased your product from a reseller, please contact the reseller directly to manage the warranty process.

Need Replacement Parts?

We offer replacement parts for most components of current-generation awnings. If your awning is an older model, we will make every effort to assist but cannot guarantee availability.

  • For parts inquiries and pricing (including freight), please contact us at (07) 5515 7912, Extension #3.

Additional Information

All terms are subject to change at the discretion of the Bushwakka Adventure Gear Directors.