Shack Tourer Pack

Warranty Information

• Wind and Weather Damage Not Covered: Do not use your roof top tent in adverse weather conditions, such as high winds or storms, as damage from these is not covered under warranty.
• 12-Month Structural Warranty: Covers manufacturing and material defects only. Excludes damage from incorrect use, improper mounting, or failure to follow care instructions.
• Consumer Rights: Under Australian Consumer Law, for major structural failures, we will replace or refund at our discretion. For minor issues, we’ll work with you to find the best solution.
• Correct Mounting: Warranty coverage requires correct mounting with load-rated brackets or systems. Bushwakka reserves the right to deny claims if recommended mounting distances or approved systems (supplied, Bushwakka alternatives under ALL Accessories > Mounting Brackets, or outlined in our Fitting Advice) are not used.
• For additional information, please refer to the Warranty Information page

Care Tips

• Open Zippers Fully: Open any zippers fully before folding the bag to avoid stress on the zipper.
• Pack Canvas Tightly: Roll up the canvas tightly to minimise movement during travel and prevent rubbing and holes in the canvas.
• Protect Metal Parts: Use lanolin spray on brackets and metal components to protect against surface rust.
• Maintain Waterproofing: Apply canvas reproofer spray regularly to maintain waterproofing.
• Check Bolts Regularly: Check bolts regularly, as they may loosen during travel.
• Clean After Every Trip: Inspect and clean after every trip: Brush off dirt and debris with a soft brush. Use lukewarm water and mild, non-detergent soap for canvas or fabric. Rinse thoroughly and air-dry completely before packing.
• Manage Condensation: Wipe down interior condensation before packing. Always ventilate and use moisture absorbers to assist with condensation.
• Prevent Mould: Fully dry the tent before storing, ideally in a shaded, well-ventilated area. If wet or condensation forms, set up the tent at home or partially open it to dry completely. Use a fan in humid conditions to speed up drying.
• Maintain Zippers: Clean zippers with a soft brush to remove sand or dust. Apply silicone-based lubricant or wax to keep zippers smooth. Open and close fully when packing.
• Check Mounting Hardware: Before and after trips, tighten bolts, brackets, and rails.
• Prevent Rust: Apply lanolin spray or rust-preventive lubricant to metal parts (ladders, hinges) every 3–6 months. Clean with fresh water after coastal trips.
• Pack Securely for Travel: Fold the tent tightly and secure in its cover to prevent rubbing or tears. Use extra tie-down straps on corrugated roads.
• Store Properly: Keep in a dry, well-ventilated, shaded area, elevated off the ground. Use a breathable cover if stored on a vehicle.
• Avoid Overloading: Do not exceed the tent's maximum weight capacity to prevent structural damage

Freight & Delivery Information

• Delivery Process: Roof top tents are shipped to the customer’s nearest Mainfreight depot for pickup. Customers are responsible for arranging pickup or organising onward delivery.
• Inspection at Pickup: Inspect packaging and contents thoroughly before accepting from the depot. If you notice visible damage, do not accept and contact us immediately.
• Post-Pickup Responsibility: Bushwakka is not responsible for damage, loss, or theft after the tent is accepted from the Mainfreight depot.
• Check Promptly: Inspect all parts within 7 days of pickup. Report missing or damaged parts promptly. Claims reported after 14 days may not be accepted due to difficulty determining the cause of damage.
• Important Note: Delayed inspection or reporting may limit our ability to assist with claims. Verify your tent’s condition as soon as possible after pickup.

Fitting Advice

• Warranty claims may be denied if the roof top tent is not mounted with load-rated brackets or systems.
• Use supplied mounting systems or Bushwakka-approved alternatives listed in our Fitting Advice